Microsoft names new Executive Vice President and Chief Operations Officer

Satya Nadella, Chairman and CEO, shared the below communication with Microsoft employees this morning. 

As we mark our 50th year, I’ve been reflecting on how we have remained a consequential company decade after decade in an industry where there is no franchise value. And it is because — time and time again when tech paradigms have shifted — we have seized the opportunity to reinvent ourselves. And that’s what we are doing again today in this AI platform shift. 

To continue thriving as a company, we need to raise the bar on our operational excellence, continually improving security, quality, and delivery to our customers, as well as the rigor with which we operate the business. Building this capability is essential, and I want each of us to take as much pride in exceeding customer expectations in our fundamentals as we do in our product innovation. After all, both are mission critical to our customers and our future.  

In this context, I’m thrilled to share that Carolina Dybeck Happe is joining Microsoft as EVP and Chief Operations Officer. In this newly created role, she will join the senior leadership team (SLT), reporting to me.  

I’ve come to admire Carolina through her work as a global business leader, including most recently her role in leading GE’s historic turnaround. She is recognized for her ability to drive transformational change at scale while delivering improved customer experiences and faster time to value. Carolina will partner with the SLT to help us drive continuous business process improvement across all our organizations and accelerate our company-wide AI transformation, increasing value to customers and partners.  

As part of this transition, the Commerce + Ecosystems organization in Cloud + AI, the Microsoft Digital organization in Experiences + Devices, and the Microsoft Business Operations organization in Finance will move to report to Carolina. These teams are doing mission-critical work for us with high ambition plans on how to empower our partners, customers, and employees with world class technology and experiences. 

I look forward to seeing the progress we will achieve together as we embrace continuous improvement in all we do. 

Please join me in welcoming Carolina to Microsoft.  

Satya

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